Return Policy

Return Policy

Returns & Exchanges

We accept refunds for any defective items.

At Buddieburners we do our absolute best to ensure that our product descriptions are as in depth as possible so that you will not encounter any unexpected surprises when you receive our products.  We want our customers to know exactly what they are ordering.

Policy Guidelines:

  • Our return policy lasts 14 days. If 14 days have gone by since you received your products, we unfortunately cannot offer you a refund or exchange.
  • To complete your return, mail support@buddieburners.com with your order # and reason for the return.
  • Wait for our email with the US mailing address
  • There are certain situations where only partial refunds are granted (if applicable).
  • Due to inspection, warehouse, and processing costs a 15% Restocking Fee will be applied to all orders that are returned and refunded. Orders that are being exchanged or items being returned/exchanged due to manufacturers defect will not incur this restocking fee. The fee will be applied to the original order and the remaining balance will be refunded.
  • Buyer pays for return shipping

How to Return:

  • To return any unused item please email us at support@buddieburners.com

Late or Missing Refunds:

  • Check your Bank Account
  • Contact Credit Card Company
  • Processing time USUALLY takes 3-5 business days
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@buddieburners.com

Shipping:

The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product (minus restocking fee) and nothing more as we offer free shipping.

If you wish for a an exchange: Depending on your country of origin, it may take 14-21 days for your exchanged item to reach you.